Winbox 02 takes your privacy seriously. This document clearly and honestly explains how we collect, store, use, and protect your personal information as a member of our platform in Malaysia – in accordance with the Personal Data Protection Act 2010 (PDPA).
We don't just comply with the law – we believe every member deserves to know exactly what happens to their information.
All data transmitted between your device and winbox 02's servers is protected with 256-bit SSL encryption — the same standard used by leading Malaysian banks such as Maybank and CIMB. No third party can intercept your information.
Winbox 02 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every action we take regarding member personal data is governed by Malaysian law, which safeguards your rights.
Winbox 02 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your information is used solely for platform operations and the security of your own account.
We believe in transparency – you have the right to know exactly what data we hold about you, what it is used for, and how long it is retained. You can request a personal data report at any time through our customer support.
As a winbox 02 member, you have the full right to access, correct, and in certain circumstances, request the deletion of your personal data from our systems. The process is straightforward and can be initiated via live chat or our support email.
In the event of any security incident affecting members' personal data, winbox 02 is committed to notifying affected members and the relevant authorities within the timeframe required by Malaysian law.
| Data Type | Example Information | Purpose of Collection | Retention Period |
|---|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth | Age & identity verification, fraud prevention | Duration of active account + 7 years |
| Contact Information | Phone number, email address, residential address | Account communications, security notifications, support | Duration of active account |
| Financial Data | Bank account numbers, eWallets (TNG, GrabPay, Boost), transaction records | Deposit & withdrawal processing in RM | Duration of active account + 7 years |
| Platform Usage Data | Activity logs, betting history, games played | Service improvement, account security, responsible gaming | 3 years after last activity |
| Technical Data | IP address, device type, browser, general location | Platform security, fraud detection | Rolling 12 months |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Platform functionality, enhanced user experience | Depends on cookie type (see cookies section) |
This Privacy Policy sets out winbox 02's personal data practices in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the collection and use of information as described herein.
Winbox 02 collects your personal information through several channels — during account registration, while you use the platform, and when you contact our customer support. The following are the main categories of information we collect:
Information you provide directly:
Information collected automatically:
We do not directly collect credit or debit card numbers. All financial transactions are processed through authorised Malaysian payment providers that maintain their own PCI-DSS security standards.
Winbox 02 uses collected personal information only for legitimate and necessary purposes. Every use of your data is directly tied to our platform's operations or to protecting your interests as a member:
We do not use your data to build profiles based on race, religion, political views, or other sensitive characteristics. Our analysis is strictly limited to platform usage patterns.
Winbox 02 stores members' personal data on servers protected to the highest industry security standards. Here are the concrete measures we take to safeguard your information:
While we take all reasonable security measures, no digital system is 100% secure. You also play an important role – keep your password safe and never share your login credentials with anyone.
Winbox 02 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we need to share certain information with trusted parties:
All third parties we work with are required to meet data protection standards equal to or exceeding our own.
Winbox 02 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality of the winbox 02 platform. A cookie notice will be displayed on your first visit to the platform to obtain your consent.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by winbox 02:
You may request a copy of all personal data we hold about you. Requests will be processed within 21 working days.
If any of your data is inaccurate or out of date, you have the right to request a correction. We will update it within 7 business days.
You may request the deletion of your personal data when it is no longer required, subject to applicable legal obligations.
You may object to the processing of your data for specific purposes such as direct marketing at any time.
You may request your data in a machine-readable format for transfer to another platform if needed.
To exercise any of the rights above, please contact us by email at privacy@winbox02.click or via the winbox 02 platform's live chat. Please include your account number and proof of identity to expedite the process.
Winbox 02 is a platform strictly for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
Should we discover that personal information belonging to a child or underage individual has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account.
If you are a parent or guardian and believe your child has registered an account with winbox 02, please contact our customer support immediately at support@winbox02.click and we will respond within 24 hours.
Winbox 02 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, Malaysian law, or platform operational requirements. Each new version will be published on this page with a clear update date at the top.
For material changes — particularly those affecting how we use your personal data — winbox 02 will send a notification to your registered email address at least 14 days before the changes take effect.
Your continued use of the winbox 02 platform following the publication of any changes constitutes your acceptance of the updated Privacy Policy.
Winbox 02 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with Malaysia's PDPA and handling privacy-related enquiries from members:
For data protection complaints that we are unable to resolve, you also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).
Winbox 02 protects your privacy with 256-bit SSL encryption, complies with Malaysia's PDPA, and never sells your data. Register today and enjoy a transparent, secure Malaysian betting platform.
18+ only. Gamble responsibly.